FAQ

1- How does shipping work?

Preparing for shipment: This means we're currently processing and packing. You'll receive an email to let you know we received your order. When your order ships, we'll send another email with tracking information.

Shipped: Your order has left our warehouse within 22-48 hours, you'll also see a link to track your package.

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10p.m.

2- How do i cancel my order?

If your order has not been shipped then please email us at 

3- What happens if order get lost?

All the items purchased from Fluff & Feathers Store are made pursuant to a shipment contract, meaning that the risk of loss and the title for such items pass to you upon our delivery to the carrier.

4- Do i need to be there to sign for it?

Nope! If you're not home, the driver will leave your package at doorstep or with your doorman.

5- Who will be delivering my order?

We'll ship at via FedEx and other premium carriers to provide you with the fastest and the most reliable service available.

6- How much is shipping?

100% free on every item and will always be that way.